PLAN YOUR SAFARI

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Mpesa Payment Details

You can make Mpesa Payments if you are in Tanzania. Currency is in Tshs.

NETWORK: AIRTEL LIPA NUMBER

MERCHANTNUMBER: 9263282

NAME: LOTUS SPA

NETWORK: MIXX BY YAS (TIGO LIPA NUMBER)

MERCHANTNUMBER: 9263281

NAME: LOTUS SPA

Bank Payment Details

You can make Direct Bank Transfers to any of the banks below. Currency is in USD

BANK: TANZANIA COMMERCIAL BANK     (TCB)

BRANCH: ARUSHA – TANZANIA

SWIFT CODE:  TAPBTZTZ0T4

ACCOUNT NAME: BROAD AFRICA (T) LTD

ACCOUNT NUMBER:  210428000002

BANK: EXIM BANK (EB)

BRANCH: EBTL, MOUNT MERU

SWIFT CODE:  EXTNTZTZXXX

ACCOUNT NAME: BROAD AFRICA (T) LTD

ACCOUNT NUMBER:  0110012079

BANK: NATIONAL MICROFINANCE BANK (NMB BANK PLC)

BRANCH: ARUSHA BUSINESS CENTER

SWIFT CODE:  NMIBTZTZ428

ACCOUNT NAME: BROAD AFRICA (T) LTD

ACCOUNT NUMBER:  42810011198

IMPORTANT INFORMATION ON PAYMENTS

  • Bookings over 30 days away require a 50% down payment, with the balance due 30 days before departure.
  • Bookings within 30 days need full payment upfront.
  • Payments are in USD (or TZS for Tanzanian locals, by agreement) via Direct Bank Transfers, M-Pesa, or online payments.
  • For full details, including refunds and policies, please read our Payments Terms and Conditions.
  • By making a payment, you confirm that you have read and understood our Payment Terms and Conditions

Terms and Conditions

Posted: 11/12/2023

Our Terms and Conditions

Payments Terms and Conditions

Down Payment for Bookings

For safaris booked more than 30 days before departure, a 50% down payment of the total tour cost is required to confirm the booking.
The remaining 50% balance must be paid in full no later than 30 days before the safari start date.

Full Payment for Last-Minute Bookings

For safaris booked 30 days or fewer before departure, the full tour amount (100%) must be paid at the time of booking to confirm the reservation.

Payment Currency

All payments must be made in US Dollars (USD) unless a prior agreement is made with Lotus Spa Safaris.
Tanzanian locals may pay in Tanzanian Shillings (TZS).

Payment Methods

Accepted methods include:

  • Direct Bank Transfers to Lotus Spa Safaris’ designated bank accounts.
  • Mobile Phone Payments via M-Pesa.
  • Online Payments via credit/debit cards (Visa, MasterCard, etc.).

details are provided at booking or in the payments page or you can contact info@lotusspasafaris.co.tz for payment instructions.

Confirmation of Booking

A booking is confirmed only upon receipt of the required payment (50% or 100%, as applicable) and issuance of a confirmation email from Lotus Spa Safaris.

Unpaid bookings may be canceled without notice if payment deadlines are not met.

Agreement to Policies

By making any payment, you agree to abide by our Terms and Conditions, Refund Policy, Privacy Policy, and all safari-related guidelines provided at booking.

Non-Transferable Payments

Payments are non-transferable to other individuals or tours unless approved in writing by Lotus Spa Safaris.

Currency and Pricing

All prices are quoted in US Dollars (USD) and include park fees, guides, 4×4 vehicles, meals, and accommodations as specified in the itinerary.
Prices exclude international flights, visas, travel insurance, tips, and personal expenses.

Late Payments

Failure to pay the balance by the due date (30 days before departure) may result in cancellation of the booking, with the down payment forfeited.

Force Majeure

Lotus Spa Safaris is not liable for cancellations or delays due to unforeseen events (e.g., natural disasters, political unrest, park closures). Refunds or rescheduling will be handled case-by-case, subject to supplier policies (e.g., TANAPA, NCAA).

Liability

By paying, you acknowledge that safari activities carry inherent risks (e.g., wildlife encounters, vehicle travel). Lotus Spa Safaris and its partners are not liable for injuries, losses, or damages, except where negligence is proven.

Dispute Resolution:

Any disputes arising from payments or services will be resolved under Tanzanian law, with jurisdiction in Arusha, Tanzania.

Contact for Payments

For payment inquiries or issues, email info@lotusspasafaris.co.tz or call/whatsapp +255687551475.

Office hours: Monday–Saturday, 8:00 AM–5:00 PM (East Africa Time).

Click here for payments details and to make payments

Cancellation and Refund Policy

We understand that climbing Kilimanjaro and going on a Tanzania wildlife safari can be a once-in-a-lifetime adventure for many people. However, compared to other vacations, these activities can also require a significant investment, including airfare, tour costs, accommodation, and travel insurance, which makes them more expensive than most other popular vacation destinations.

This is why the cancellation and refund issues are important to many people – there is always the possibility that something may come up and the tour may need to be canceled or urgently postponed.

Why full refunds are not always possible?

Many often ask why a full refund is impossible most of the time. After all, the tour hasn’t happened yet, so what Is the problem with just giving the money back?

We’d love to do that for each and every customer whose travel plans have changed last minute and who is no longer able to join our thrilling Kilimanjaro or
safari adventure. It is always hard for our team to say “no” to everyone we guided through the planning process and whose joy we expected to share here in
Tanzania.

However, it is not just Lotus Spa Safaris as a tour operator that is behind your trip. There are many organizations whose contribution is essential for the tour to happen. We pay them long before you arrive in Tanzania. Some of them are:

Hotels, lodges, and local airlines

Most of our tour adventures feature a stay in partner lodges that are not under Lotus Spa Safaris direct control. They have their own cancellation terms, and if a trip is canceled, we can seldom get a full refund. The same applies to the local airlines, which provide inland air flight services for our customers between Tanzania mainland, the islands, and some of the remote national parks.

Tanzania National Parks Authority

Mt Kilimanjaro or safari parks all require the tour companies to pay entry fees on behalf of the clients. To avoid unnecessary delays in the departures of our customers’ trips, we are doing that 2-3 days prior to the scheduled beginning of your tour. Once paid, these fees are non-refundable.

Local food and other suppliers

Each trip to Kilimanjaro, Meru, or other mountains requires fresh food supplies (most of which, such as meat, vegetables and fruit, are perishable), fuel, medication, bottled water, and other expendables, which are not produced or owned by Lotus Spa Safaris. We buy and pay for them ahead of your trip.

Finally, we have a large staff working for us, many of whom worked hard to make your tour happen.

A manager spent hours helping to plan the trip, reservation agents (all of who are based in Tanzania) emailed and called the hotels, Kilimanjaro expedition assistants checked and prepared the gear, and the supply teams went to the local farms to procure supplies, and so on.

Sustainable community development is one of the key pillars on which we built Lotus Spa Safaris, and we can never compromise the job security of our
Tanzanian teammates. The livelihoods of many families in the region depend on tourism, and we have always strived to make Lotus Spa Safaris a safe haven for everyone on board. One may expect much uncertainty in the job market of East Africa, but not at Lotus Spa Safaris.

Keeping all these expenses and the welfare of our team in mind, Lotus Spa Safaris has to be very careful with the refunds and follow our cancellation policies.

Nevertheless, we try to be flexible and helpful

Here at Lotus Spa Safaris, we do everything we can to make our trips risk-free for our customers. The terms outlined below are the standard ones, applicable to most situations. However, together with our partnered hotels and lodges, we always consider the particular details of each and every case. In some of the most extreme situations (death, serious illness, war or natural calamity in the departure country and alike),Lotus Safaris always tries to provide a 100% refund.

Also, when one informs us about a tour cancellation, we immediately contact our partners and inform them of the situation. Having worked with Lotus Safaris for many years, most of them are willing to reciprocate and waive cancellation penalties in extreme cases.

When a request for a refund is submitted, we evaluate it and make a decision within 72 hours or less.

Cancellation fees

The amount of refund that we will be able to provide you with depends on the date when we receive your cancellation request.

As of today, our cancellation and refund policy is as follows:

100 USD per person deposit is non-refundable regardless of the date of cancellation, though transferable to any other dates. This deposit is charged for confirming a classic Kilimanjaro climbing package that includes accommodation at Hotel or Lodge.

To our premium Kilimanjaro packages and safari adventures of any category, the following cancelation and refund policy applies:

  • 10% cancelation fee if canceled more than 90 days before the tour starts;
  • 30% cancelation fee if canceled 60-89 days before the tour starts;
  • 60% cancelation fee if canceled 30-59 days before the tour starts;
  • 80% cancelation fee if canceled 8-29 days before the tour starts;
  • No refund if canceled 0-7 days before the tour starts.
  • No refunds for unused services (e.g., missed game drives, meals) or park fees, as these are non-refundable per TANAPA/NCAA regulations.

Please note: should the penalty fees charged by lodges and airlines exceed the percentages stated above, the non-refundable amount is to be increased
accordingly. Bank commissions to be paid for the return of the funds to your account shall be deducted from the refund amount.

Requests must be submitted in writing to info@lotusspasafaris.co.tz at least 30 days before departure.

Lifetime deposits

Instead of canceling the tour altogether, one should consider that Lotus Spa Safaris allows indefinite holds on your deposit, and you will be able to use it for
any trip with us in the future.

However, keep in mind that our prices may be increased in the future (for example, if the park authorities decide to raise the park fees, or the costs of essential trip supplies grow), and you will have to pay the difference at the time of your trip.

Should you decide to reschedule your safari tour instead of canceling it altogether, the lodges and airlines under your booking are more likely to provide
a no-penalty deferral or reduce the cancellation charges. If a no-penalty deferral is allowed, we will make every effort to reschedule your whole tour to new dates without changes. However, the decision about a no-penalty deferral is at the sole discretion of the lodges and airlines under the booking, as they are allowed to charge penalties regardless of the circumstances of the cancellation.

Also, keep in mind that canceling your safari tour on short notice in mid-December, mid-March, or early July – mid-October (“peak seasons”) is much
more likely to entail a full cancelation penalty of the accommodation and/or local air travel costs. It does not mean that the whole price of the tour will be forfeited, but, as these costs make up a substantial part of the total trip cost, the charges can be as high as 50-80% of the trip cost. We will transfer the remainder to your balance.

Travel insurance is a good thing to have

For all possible contingencies, we highly recommend obtaining insurance with coverage sufficient for your tour cancellation. Should anything unforeseen occur, like illness or flight cancellation, you can claim financial losses from your insurance company. We, in our turn, will provide the necessary proof of all the expenses you incurred.

Payment

Posted: 03/05/2025

choose a payment method below

Card Payment

Click on the link below to make payment via Card

Click To Pay

Mpesa Payment Details

You can make Mpesa Payments if you are in Tanzania. Currency is in Tshs.

NETWORK: AIRTEL LIPA NUMBER

MERCHANTNUMBER: 9263282

NAME: LOTUS SPA

NETWORK: MIXX BY YAS (TIGO LIPA NUMBER)

MERCHANTNUMBER: 9263281

NAME: LOTUS SPA

Bank Payment Details

You can make Direct Bank Transfers to any of the banks below. Currency is in USD

BANK: TANZANIA COMMERCIAL BANK     (TCB)

BRANCH: ARUSHA – TANZANIA

SWIFT CODE:  TAPBTZTZ0T4

ACCOUNT NAME: BROAD AFRICA (T) LTD

ACCOUNT NUMBER:  210428000002

BANK: EXIM BANK (EB)

BRANCH: EBTL, MOUNT MERU

SWIFT CODE:  EXTNTZTZXXX

ACCOUNT NAME: BROAD AFRICA (T) LTD

ACCOUNT NUMBER:  0110012079

BANK: NATIONAL MICROFINANCE BANK (NMB BANK PLC)

BRANCH: ARUSHA BUSINESS CENTER

SWIFT CODE:  NMIBTZTZ428

ACCOUNT NAME: BROAD AFRICA (T) LTD

ACCOUNT NUMBER:  42810011198

IMPORTANT INFORMATION ON PAYMENTS

  • Bookings over 30 days away require a 50% down payment, with the balance due 30 days before departure.
  • Bookings within 30 days need full payment upfront.
  • Payments are in USD (or TZS for Tanzanian locals, by agreement) via Direct Bank Transfers, M-Pesa, or online payments.
  • For full details, including refunds and policies, please read our Payments Terms and Conditions.
  • By making a payment, you confirm that you have read and understood our Payment Terms and Conditions

Booking Safari

Posted: 02/05/2025

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