Privacy Policy for Lotus Spa Safaris

Effective Date: 01 st  July 2023

At Lotus Spa Safaris, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the practices we follow regarding the collection, use, and disclosure of your personal data when you use our services or interact with us. Please read this policy carefully to understand how we handle your information. By accessing or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect:

1.1. Personal Information:

We may collect various types of personal information, including but not limited to your name,address, email address, phone number, date of birth, passport details, and payment details. This information is collected when you make a reservation, sign up for our tours, contact us through our website or customer service, or participate in any promotions or surveys.

1.2. Usage Information:

When you visit our website or use our services, we may automatically collect information about your interactions with us. This includes IP address, browser type, operating system, referring URLs, page views, and other browsing information.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. For more information on how we use cookies, please refer to our Cookie Policy.

Use of Information:

2.1. Providing Services:
We use the collected information to deliver the services you requested, process bookings and payments, and communicate with you regarding your reservations or any changes to our services.
2.2. Improving our Services:
We may use your information to enhance our services, tailor them to your preferences, and provide you with a better user experience.
2.3. Customer Support:
We may use your information to respond to your inquiries, address your concerns, and provide customer support.
2.4. Legal Compliance:
In certain circumstances, we may be required to use and retain your information to comply with legal obligations or respond to lawful requests from public authorities.

Data Security:

We take reasonable and appropriate measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure technologies and have implemented security protocols to protect your data.

Data Sharing:

4.1. Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, or customer support agencies. These providers are obligated to protect your data and may only use it for the purposes we specify.
4.2. Legal Requirements:
We may disclose your information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or in emergency situations to ensure the safety of our customers and the public.

International Transfers:

Your personal information may be transferred and processed in countries outside of your own,where data protection laws may differ. We will take appropriate measures to ensure that your data remains protected in accordance with this Privacy Policy and applicable laws.

Checkout Process

We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.
Handling this data also allows us to:
– Send you important account/order/service information.
– Respond to your queries, refund requests, or complaints.
– Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
– Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally we may also collect the following information:
– Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
– Product pages visited and content viewed while your session is active.
– Your comments and product reviews if you choose to leave them on our website.
– Account email/password to allow you to access your account, if you have one.
– If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.

Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Object to processing
• Restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at:

Changes to this Privacy Policy

We reserve the right to update our Privacy Policy. Any changes will be effective upon posting the revised Privacy Policy on our website.

Contact Information

If you have any questions or concerns regarding our Privacy Policy, please contact us at:

Lotus Spa Safaris
Address: Olasiti,Burka, Arusha, Tanzania
Email:info@lotusspasafaris.co.tz
Phone: (+255)785095483

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Cookie Policy

Our website uses cookies to improve your experience. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us enhance your experience by:

• Remembering your preferences
• Analyzing website usage
• Providing personalized content

Types of Cookies

• Essential Cookies: Necessary for the website’s basic functionality.
• Functional Cookies: Enhance the user experience by remembering preferences.
• Analytical Cookies: Help us analyze website usage for improvement.
• Marketing Cookies: Used to deliver personalized marketing content.

Managing Cookies

You can control and/or delete cookies as you wish. Learn more about managing cookies at www.allaboutcookies.org/manage-cookies.

Changes to this Cookie Policy

We may update our Cookie Policy. Any changes will be effective upon posting the revised Cookie Policy on our website.